SAID ABDULLAH MAHMUD
Versatile IT Professional & Customer Relations Specialist
Kaduna, NG.About
Highly motivated and detail-oriented IT professional with a robust background in computer science, IT support, and customer relationship management. Adept at resolving complex technical issues, optimizing system performance, and leading customer-focused teams to enhance service delivery and minimize operational downtime. Committed to continuous learning and leveraging technology to drive business efficiency and user satisfaction.
Work
Abuja Metropolitan Management Council
|Web Administrator / IT Support
Abuja, FCT, Nigeria
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Summary
Optimized IT infrastructure and web presence, ensuring seamless operations and effective user support within a metropolitan council.
Highlights
Provided comprehensive IT support and system maintenance, enhancing operational performance and minimizing downtime for critical council systems.
Managed and updated web content, ensuring accuracy and accessibility while resolving technical issues for diverse users.
Implemented proactive maintenance protocols, improving system stability and reducing reported issues by an estimated 15%.
Collaborated with cross-functional teams to troubleshoot and resolve complex technical challenges, ensuring business continuity.
Protein International (OPAY)
|Customer Care Team Leader
Unknown, Unknown, Nigeria
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Summary
Led and supervised customer care operations, driving improved service delivery and resolving complex customer issues for a financial technology firm.
Highlights
Supervised and mentored a customer care team, enhancing performance and ensuring high-quality service delivery.
Resolved critical customer issues efficiently, improving satisfaction rates and fostering positive client relationships.
Streamlined service delivery processes, reducing resolution times by an estimated 10% through effective team coordination.
Trained new team members on product knowledge and customer interaction best practices, contributing to overall team effectiveness.
Fidelity Bank Plc
|Direct Sales Executive
Unknown, Unknown, Nigeria
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Summary
Drove customer acquisition and managed relationships, effectively promoting banking products and services for a leading financial institution.
Highlights
Promoted a diverse portfolio of banking products and services, successfully meeting sales targets and expanding the customer base.
Supported robust customer acquisition strategies, contributing to significant growth in client relationships.
Managed and nurtured customer relationships, ensuring high retention rates and client satisfaction.
Identified customer needs and offered tailored financial solutions, increasing product adoption and revenue generation.
Volunteer
Kaduna State Students Association in Sudan
|Financial Secretary
Summary
Managed financial records and budgets for a student association in Sudan, ensuring transparency and accountability.
Highlights
Managed financial transactions and maintained accurate records for the association, ensuring fiscal integrity.
Prepared financial reports and managed budgets, supporting the association's operational goals.
Facilitated transparent financial operations, contributing to effective resource allocation for student initiatives.
Nigerian Literature Students Association
|Member
Summary
Actively participated in the Nigerian Literature Students Association, fostering cultural and academic engagement.
Highlights
Contributed to discussions and activities promoting Nigerian literature and cultural exchange.
Collaborated with peers on literary projects and events, enhancing student engagement.
National Association of Nigerian Students (NANS), Sudan Chapter
|Member
Summary
Engaged with the National Association of Nigerian Students, advocating for student welfare and community building.
Highlights
Participated in student advocacy initiatives and community development projects within the NANS Sudan Chapter.
Collaborated with student leaders to address student needs and foster a supportive environment.
Education
Nigerian Defence Academy (NDA)
Master's Degree
Information Security and Privacy (MISP)
University of Medical Science and Technology
Bachelor of Science (B.Sc.)
Computer Science
Umar Bun Khattab Model Secondary School
Certificate
General Studies
LGEA Aliyu Makama Primary School
Certificate
Primary Education
Skills
IT Support and Troubleshooting
IT Support, Troubleshooting, System Maintenance, Technical Issue Resolution.
Database Management
Database Management.
Web Administration
Web Administration, Web Content Management, User Support.
Customer Service and Team Leadership
Customer Service, Team Leadership, Client Relationship Management, Service Delivery Optimization.
Graphic Design
Graphic Design.
Sales & Relationship Management
Sales, Customer Acquisition, Relationship Management, Product Promotion.
Financial Management
Financial Management, Budgeting, Financial Reporting, Record Keeping.